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Support & Help

Answers to common questions, plus a direct line to our team.

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Billing & What a Send Costs
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You pay per card, you see the total before you confirm, and there are no lists or subscriptions to buy.

An audience is a mailing list you build once and mail again and again — by hand, or with smart filters that refresh on your terms.

Start from a ready-made design, drop in your photo and offer, and Quillus makes it look like you — automatically.

Paste your website and Quillus builds your brand kit — logo, colors, fonts — so your postcards look like you from card one.

Snap a photo with a happy customer and Quillus mails it as a postcard to the nearby homes most like theirs.

Every card has a QR code. Follow each one from mailed, to scanned, to claimed, to a booked job.

See every send your campaigns have queued up — when it runs, who it reaches, what it costs — and pause any of it before it mails.

Pick a spot, review the homes, choose a design, and check out — the Send page walks you from job site to mailbox in four steps.

One offer for the whole street — and the discount climbs every time a neighbor claims it. Early birds never lose; the block does your selling.

A touch plan is your follow-up rhythm, saved once — which card goes out on which day. Build it here, reuse it on every campaign.

Every card you send is tracked from printer to mailbox to scan — follow any one of them on the map, in the table, or on its own page.

Quillus mails the neighbors right around your job — no lists to buy. You choose how wide to go.

Every address you mail or save becomes a contact — your book of business. Tag them, track what they've received, and unlock the property intel behind each door.

Four numbers tell you how your postcards are doing — what each card, chart, and trend arrow on the home screen means.

Every card carries a QR code and an offer. A neighbor taps it, lands on your page, and becomes a lead you can see.

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Prefer email? Write to neighbors@quillus.com.

Glossary

The words you'll see around Quillus, in plain language.

Audience

A saved set of households you can mail — built from the homes nearest a completed job, an area you draw on the map, or a list you upload. Campaigns and one-off sends both mail an audience.

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Brand Kit

Your logo, colors, and business details — pulled automatically from a scan of your website — that every postcard design starts from, so your mail matches the rest of your brand.

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Campaign

An automated mailing program: pick who gets your postcard, and Quillus sends the touches on schedule — so neighbors hear from you more than once without you re-sending by hand.

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Mailboxes per doorstep

Mailboxes per doorstep is the number of mailable delivery points that share a single physical entrance. Mail is priced and delivered per mailbox: a twelve-unit building is twelve recipients, and each one gets a card. Knocking is priced per doorstep: that same building is one place to stand. The ratio between the two is the gap between what a mail campaign reaches and what a person on foot can reach, and it varies from 1.0 to over 9 across U.S. cities.

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Mailer

One physical postcard on its way to one household. Each mailer is tracked from printing through delivery, so you can see where every card in a send actually is.

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Proximity Mail Marketing

Proximity Mail Marketing is direct mail anchored to a completed job at a real address, sent to a fixed count of that address's nearest homes, measured by its proximity radius, and tracked per household with a unique code on every piece.

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Proximity radius

The proximity radius is the distance from an anchor address (typically a completed job site) to its Nth-nearest mailable home — for a standard 100-home campaign, the distance to the 100th-nearest neighbor. It is the unit of measurement of Proximity Mail Marketing. The first national measurement (2026) puts the U.S. per-city median 100-home radius at roughly 187 meters (~614 feet).

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QR destination

The page a neighbor lands on after scanning your postcard’s QR code — your offer, booking page, or website. Every send needs one before it can go out.

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Scan

A neighbor scanning the QR code on your postcard. Every card carries its own code, so each scan tells you which household responded — results per home, not per campaign.

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Scheduled send

A mailing queued for a future date instead of going out immediately — set it up now, and Quillus prints and mails it when the date arrives.

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Street rate offer

A neighbors-only price you extend to the homes around a completed job — "we’re already on your street" pricing. Neighbors claim it from the postcard’s QR code, and you see every claim.

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Template

A postcard design you can customize and reuse. Templates are pre-styled with your Brand Kit; pick one, tweak the message, and it becomes the card your sends mail out.

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Touch plan

The mailing rhythm of a campaign — how many postcards ("touches") each household receives and how far apart they land. Repetition is what turns a name on a card into a name they remember.

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