Terms of Service
Effective September 18, 2026
These Terms of Service (“Terms”) govern your access to and use of Quillus, a service operated by B2 Holdings LLC, an Ohio limited liability company (“Quillus,” “we,” “us,” or “our”), including www.quillus.com and the Quillus application (the “Service”). By creating an account or using the Service, you agree to these Terms. Please read the “Arbitration and Class Action Waiver” section carefully — it affects how disputes are resolved.
The service
Quillus lets you select neighborhoods and addresses, design postcards, and have them printed and mailed on your behalf, with a unique QR code per card for engagement tracking. Printing and mailing are performed by our third-party print/mail partner.
Eligibility and accounts
You must be at least 18 and able to form a binding contract to use Quillus, and you use it for business purposes. You are responsible for your account credentials and for all activity under your account. Keep your information accurate and current.
Your responsibilities and representations
You are solely responsible for the campaigns you send and the recipients you choose. You represent and warrant that:
- you have all rights necessary to use the content, images, logos, and recipient data you upload, and to mail the recipients you select;
- your campaigns comply with all applicable laws and regulations, including USPS mailing rules, advertising and consumer-protection laws, the CAN-SPAM Act and similar rules for any related electronic messages, and applicable telemarketing rules;
- if your mailings concern housing, real estate, lending, or insurance, they comply with the Fair Housing Act and all fair-housing and anti-discrimination laws, and you will not target or exclude recipients based on race, color, religion, sex, national origin, familial status, disability, or other protected characteristics; and
- your use of the Service does not infringe, defame, or violate the rights of any third party.
For recipient data you upload, you act as the controller of that data and Quillus acts as your service provider, processing it solely to print and mail your cards on your instructions.
Acceptable use
Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated into these Terms. We may review, refuse, or remove content, and may apply automated content moderation, to protect the Service, recipients, and the public.
Billing and refunds
Quillus is pay-per-use: you are charged per postcard (and any applicable options) at the time you send a campaign, via Stripe using the card on file. Prices are shown before you send. Because cards are printed and mailed promptly, sends are generally non-refundable once submitted, except where a card fails to print or is rejected, in which case the affected amount is refunded per our refund handling. Taxes may apply.
Your content
You retain ownership of the content you upload. You grant Quillus a limited, non-exclusive license to use, reproduce, and print that content solely to provide the Service (for example, to render and mail your postcards). Imagery shown on cards and in the app may be provided by Google Maps Platform and is subject to Google’s terms.
Third-party services
Quillus relies on third parties including print-and-mail partners, Stripe (payments), Amazon Web Services (hosting), and Google Maps Platform (imagery). Your use of the Service may also be subject to those providers’ terms.
Text messaging (SMS) program
Program description.Quillus Account Alerts is a two-way account and customer support messaging program. If you opt in, we send one-time verification codes when you add a mobile number to your account, replies within a support conversation you start by texting our business number, and notices about your account. If you are a consumer who scanned the QR code on a postcard one of our business customers mailed you and chose to text us from the page that opened, the program also covers replies about that inquiry, including relaying that business’s response to you. We do not send promotional broadcasts through this program.
How you opt in.Consent is express and is never a condition of purchase. You opt in by entering your own mobile number under Settings › Account in your dashboard and ticking the consent box, which is unchecked by default, then entering the 6-digit code we text you. We message a number only after that round trip succeeds. Because that screen is inside your account, the consent step is reproduced in full on our public Text messaging program page.
Opting in from a postcard.If you scanned the QR code on a postcard one of our business customers mailed, the Quillus page that opens may show a “Text [Business]” button. Beneath it the page states that by texting you agree to receive a reply text or call from that business about your inquiry, that message and data rates may apply, and that you can reply STOP to opt out. Tapping the button opens your own messaging app with a suggested message that you edit or send yourself; you can also simply continue to the business’s website without texting. We message that number only after your text arrives, and only about that inquiry. Texting does not subscribe you to promotions from Quillus or from the business.
Message frequency and cost. Message frequency varies and depends on how you use your account. Message and data rates may apply.Quillus does not charge for the messages themselves; your mobile carrier’s standard rates apply.
Opting out and getting help. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to stop receiving texts; we will send one confirmation and nothing further. Reply START to resubscribe. Reply HELP or INFO for help, or email neighbors@quillus.com. You can also remove a verified number at any time under Settings › Account.
Carriers and delivery. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network conditions and is not guaranteed. Supported carriers may change without notice. Messages are sent to United States numbers only.
Your privacy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle this information.
Disclaimers
The Service is provided “as is” without warranties of any kind, express or implied. We do not guarantee specific delivery times, mailbox delivery, scan rates, or campaign results. Mail delivery is performed by the USPS and is outside our control.
Limitation of liability
To the fullest extent permitted by law, Quillus will not be liable for indirect, incidental, special, or consequential damages, and our total liability for any claim relating to the Service will not exceed the amount you paid to Quillus in the three months before the claim.
Indemnification
You agree to indemnify and hold Quillus and B2 Holdings LLC harmless from claims arising out of the content you send, the recipients you select, your use of the Service, or your violation of these Terms or applicable law.
Arbitration and class action waiver
Please read this section carefully. Except for claims that may be brought in small-claims court, you and Quillus agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration, rather than in court, administered under the rules of a recognized arbitration provider. The arbitration will take place in Ohio or be conducted remotely, and the Federal Arbitration Act governs the interpretation and enforcement of this section.
You and Quillus agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing Quill@Quillus.com with your name, account email, and a statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.
Termination
You may stop using Quillus at any time. We may suspend or terminate access for violations of these Terms or the Acceptable Use Policy, or to protect the Service or its users.
Governing law
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law rules. Subject to the arbitration section above, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Ohio.
Changes
We may update these Terms from time to time. When we make material changes, we will update the effective date above. Continued use after changes take effect constitutes acceptance.
Contact
Quillus is operated by B2 Holdings LLC. Questions about these Terms? Email us at Quill@Quillus.com.