Text messaging program
Quillus Account Alerts · messages sent from (855) 591-1841 · effective September 22, 2026
Quillus Account Alerts is the two-way account and customer-support text messaging program operated by Quillus (B2 Holdings LLC). This page describes exactly what we send, how you consent to receive it, and how to stop. It is the companion to our Terms of Service and Privacy Policy.
What we send
- A one-time 6-digit verification code, sent once when you add a mobile number to your account.
- Replies inside a support conversation that you start by texting our business number.
- Notices about your own account, such as a reply from your Quillus representative.
We do not send promotional broadcasts through this program, and we never text a number that has not completed the opt-in below. We do not buy, rent, or import phone number lists.
How you opt in
Consent is express, and it is never a condition of buying anything from us. Opt-in happens on the account settings screen inside your Quillus dashboard, at Settings › Account › Verified mobile number (www.quillus.com/dashboard/settings, which requires signing in to your own account). The steps are:
- You type your own mobile number into the form. We never pre-fill it, and we never collect it from anywhere else.
- You tick a consent checkbox that is unchecked by default. Ticking that box is the opt-in record. The Continue button stays disabled until you do.
- We text a 6-digit verification code to the number you entered.
- You type that code back into the form. Only after that round trip succeeds do we store the number or send it anything else.
Because that screen sits inside your account, the consent step is reproduced here in full, word for word as it appears in the product:
I agree to receive account and support text messages from Quillus at (855) 591-1841, including a one-time verification code. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. See our Terms, Privacy Policy and Messaging Program.
Message frequency and cost
Message frequency varies and depends on how you use your account. Message and data rates may apply.Quillus does not charge for the messages themselves; your mobile carrier’s standard rates apply. Messages are sent to United States numbers only.
How to stop, and how to get help
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to any message to stop receiving texts. You get one confirmation and nothing after it:
You have successfully been unsubscribed from Quillus messages. You will not receive any more messages from this number. Reply START to resubscribe.
Reply HELP or INFO for help:
Quillus Account Alerts: help at neighbors@quillus.com. Msg&data rates may apply. Message frequency varies. Reply STOP to cancel.
Reply START, YES, UNSTOP to resubscribe, email neighbors@quillus.com, or remove a verified number at any time under Settings › Account.
Sample messages
These are real messages this program sends, quoted verbatim:
Your Quillus verification code is 481920. It expires in 10 minutes.
Postcards typically arrive 3-7 business days after a send. You can pause a campaign anytime from the dashboard. - Quillus AI assistant. Reply AGENT to reach Jordan.
Got it - Jordan will text you back here. This thread now goes straight to your rep.
This is Quillus. We don't recognize this number yet - verify it under Settings > Account at https://www.quillus.com/dashboard/settings and your texts will reach your rep directly.
I've passed this to Jordan, who'll text you back here. They usually reply between 9am and 6pm ET.
Automated replies identify themselves as AI and always offer a human. Replying AGENT in a support thread hands the conversation to your Quillus representative.
Your privacy
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle this information.
Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network conditions and is not guaranteed. Supported carriers may change without notice.
Questions about this program? Email neighbors@quillus.com.